Why it is necessary and how it could be improved, to make it more efficient without any reduction in quality

Part 2 1. Select an operational activity that you are familiar with in your current (or previous) employment. Explain this operational activity, why it is necessary and how it could be improved, to make it more efficient without any reduction in quality. (Max 2 pages) (You must include references)

Part 2 1. Select any two elements of the course covered and explain how knowledge of the areas selected will enhance your interaction in your role with either your superiors or subordinates as a result of having a better understanding of their/your perspective. 1500 Words, approximately 4 pages (2 pages per item selected max) (Max 4 pages – 50% weighing) (You must include references)