Customer Service with an Action Plan for Quality Improvement
| University | University of Limerick (UOL) |
| Subject | Quality Management |
Assignment Instructions
Select a particular task in your job where you believe an improved level of customer service could be delivered, either to an internal or external customer, or both. Using appropriate quality management tools and techniques, devise an action- plan, with target dates and deliverables, which sets out a specific improvement in the quality to be delivered. (1,200 words)
Grading Criteria
See KBS grade descriptions in Module Outline
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Submission Instructions
File Naming and Format
1. Type up your assignment and name the file according to this example: Assignment-Firstname-Lastname
2. Include your name, student ID, module title and code on the cover page.
3. Submit your assignment file via the Brightspace Assignment tool on this module.
4. Indicative Word Count: 1,200 words (excluding cover page & bibliography).
5. Font Size: 12 – Times New Roman Spacing: 1.5 Spacing
6. Format: MS Word
