Outline The Service Priorities Of An International Service Operation Locating In A Greenfield Site: International Service Management Assignment, TCD, Ireland

Task Objective:

Outline the service priorities of an International Service Operation locating in a greenfield site, in Ireland

Task Outline:

As an up-and-coming manager in a developing multinational service organisation, you have been tasked to locate and establish a new operating centre in the Republic of Ireland which will service Europe, initially.

You may choose one of the following:

1. A data centre

2. A software support centre

3. A financial services call centre hub.

4. A windfarm

5. A service organisation of your choice.

For this assignment you must complete a plan for each of these area’s:

1. Facility Location: outline where you recommend locating the operation using course tools to conduct your analysis and justify your selection.

 2. Managing Service Quality: What methods do you recommend to ensure quality standards are set and maintained at this facility. Why do you recommend these methods as suitable for your chosen operation?

3. Service Relationships in a global environment: What service relationships are Important in this environment. How do you suggest these relationships are established and maintained?

4. Managing Capacity and Demand: What options are open to the organisation for managing Capacity and Demand. Using at least two examples to illustrate your answer. Demonstrate the possible choices and your preferred option.