Comprehensive Care Support Assessment: A Practical Workbook for Best Practices and Ethical Care
| University | College of Management & IT (CMIT) |
| Subject | Care Support |
Introduction
This workbook has been designed to help you complete your assessment tasks for the Care Support module.
This workbook contains the following tasks:
- Task 1: Assessing our needs
- Task 2: Addressing care needs
- Task 3: Social activities
- Task 4: The role of a healthcare assistant
- Task 5: The multidisciplinary team
- Task 6: Skills Audit
- Task 7: Personal Development Plan
- Task 8: Personal Development Plan
- References
All assessment work must be typed. The workbook has been provided as a Word document to allow you to save and type into it. Handwritten assessments will not be accepted.
Your work must include both body of text references and a reference list. Where a certain word count is required for a task, you will find it listed after the task itself.
You must complete this workbook in full before submitting it to your tutor for review.
Important Notes
Some of the tasks in this workbook involve obtaining information about or from another individual.
When using workplace situations or information about another person as the basis of an assessment task it is essential that you obtain permission before completing the task and that you do not include any identifying information about the person/people involved.
When working with vulnerable people you must always maintain confidentiality, treat the person with respect and keep the safety and welfare of the person in mind.
For Task 3c you are required to submit a signed Supervisor Report Form. This can be found on your course page and must be submitted with this completed Workbook.
| Learner Information | |
| Your Name: | Oluyemi Damola Oyedapo |
| Your Student Number: | 2502021 |
Task 1a
Select an individual who requires care, and describe their care needs using all the headings below (see section 1.2 of your course manual for further information) (150 words).
Esteem Needs |
| Esteem needs for a 70-year-old individual are Self-actualisation, Independence, Respect, and Empathy.
A 70-year-old individual receiving care expresses concerns and anxieties about losing his independence. Significant fears are associated with becoming dependent on others for essential life needs and for engaging practically with the world, coupled with a fear of losing dignity that is often linked to such dependence. In terms of respect and empathy, he deserves to be appreciated and treated with dignity; He is entitled to information, consultation, consent, and the right to voice complaints. (Gott M,2008) |
Love and Belongingness needs |
| The emotional need for group membership, affiliation, and social connections is known as belongingness. As a 70-year-old man who experiences isolation and loneliness, he needs friendship, trust, and acceptance to feel like he belongs. Love requires both the giving and the receiving of love.
His relationship issues and social isolation can result from weakness, disease, or a lack of independence. For many patients, the support of friends and family is essential. He finds joy, happiness, and pleasure in his family and friends.
|
Safety Needs |
| When the physiological demands are mostly met, a new set of needs appears that we may broadly classify as the safety needs. Along with the earlier stage, these demands are still regarded as “basic needs”. This category encompasses things like monetary security (which includes the necessity for employment), as well as emotional security, health and wellbeing, physical safety, order, and control.
●
|
Physiological Needs |
| These biological necessities—for instance, air, food, drink, shelter, clothes, warmth, sex, and sleep—are necessary for human life. For motivation theory, physiological needs are often assumed to be the first basis.
|
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Task 1b: Care Needs Assessment Form
Complete the Needs Assessment form below for the individual from task 1a.
A care needs assessment can be used as well as a professional medical evaluation to inform care decisions. Use this tool to evaluate the person’s functional status, assess the level of daily assistance they need, make their home safer and more accessible, and create a care plan. Indicate any health concerns and medical diagnoses that require ongoing medical care or that impact the person’s daily functioning.
| Name | Date of birth: | ||
| Completed by: | Date: |
Health Concerns and Medical Diagnoses |
|
| □ Alzheimer’s / Other Dementia | □ Hypertension |
| □ Anxiety disorder | □ Incontinence |
| □ Arthritis, Joint Pain | □ Lung Disease, COPD |
| □ Cancer | □ Mobility Issues |
| □ Cognitive Decline | □ MS |
| □ Depression | □ Parkinson’s Disease |
| □ Diabetes | □ Pressure sores |
| □ General Age-related Decline | □ Sleep Issues |
| □ Hearing Loss | □ Stroke |
| □ Heart Disease, CHF | □ Vision Loss |
| Notes:
|
|
The following list can be used to indicate challenges that impact functioning within the home environment. Use this checklist as a guide for home modifications that can help improve the person’s functional independence as their needs and abilities change.
Environmental Challenges |
|
| □ Climbing Stairs | □ Using Oven |
| □ Turning Doorknobs | □ Using Microwave/Toaster/Small Appliances |
| □ Locking/Unlocking Doors | □ Opening Cans/Jars/Food Packaging |
| □ Operating Light Switches | □ Using Large Utensils for Food Preparation |
| □ Navigating Across Door Thresholds | □ Sitting/Standing for Toileting |
| □ Retrieving and Sorting Post | □ Entering Shower/Bath |
| □ Moving Between Carpeted/Non-Carpeted Areas | □ Operating Heating |
| □ Pulling Cabinets and Drawers in Kitchen | □ Opening Windows |
| □ Pulling Cabinets and Drawers in Bathroom | |
| Notes:
|
|
To complete the following functional assessment, observe the person’s daily routine and note how much assistance they require.
Activities of Daily Living |
|||
| Activity | Accomplishes
Alone |
Needs
Some Help |
Completely Dependent |
| Bathing/Showering | |||
| Dressing | |||
| Toileting | |||
| Planning Balanced Meals | |||
| Preparing Meals | |||
| Feeding Self/ Eating | |||
| Standing from Sitting | |||
| Transfer to/from Chair | |||
| Transfer to/from Bed | |||
| Walking | |||
| Using Telephone | |||
| Calling For Help | |||
| Managing Medications | |||
| Shopping | |||
| Driving/Managing Transportation | |||
| Managing Personal Finances | |||
| Paying Bills | |||
| Light Housework | |||
| Laundry | |||
|
Notes:
|
|||
If the person needs help in multiple areas of functioning, it is a sign that it is time to re-evaluate their ability to independently function in the home. Adding personal care services may be necessary for them to remain safely in their home.Care needs change over time. Use this assessment to re-evaluate the care situation on a regular basis to develop a targeted care plan of appropriate services and support.
Task 2
Make one recommendation for each of the following headings, for the person identified in Task 1. Your recommendations should reflect the results of the completed Needs Assessment (250 words).
| Health Concerns | |
| Environmental Challenges | |
| Personal Care | |
| Mobility | |
| Social Activities |
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Task 3
You are required to implement the social activity recommended in Task 2 and ask your work/work experience supervisor to complete the evaluation form provided. Complete the following about the social activity:
| a. Describe how you implemented the activity (150 words). |
| b. Describe how you worked with others when implementing the activity (supervisor, client, other staff) (250 words). |
| c. Provide the evaluation form completed by your work supervisor. |
| This must be completed by your supervisor and uploaded with your workbook and can be found on your course page.
|
| d. Reflect on your own performance. Identify 3 areas of strength and 3 areas which could be improved for planning and implementing future activities (250 words). |
|
3 Areas of Strength:
1.
2.
3.
|
|
3 Areas which could be improved for planning and implementing future activities:
1.
2.
3. |
Task 4
| Describe the role and responsibilities of a healthcare assistant (250 words). |
| Health Care Assistants are valued members of the healthcare team, providing important services in the care of older people. They play a vital role in assessing health needs and delivering the appropriate level of care. This could include monitoring physical and mental health, helping with dressing or eating, recording observations and actively engaging patients in activities to promote well-being.
Health Care Assistants also support nurses by administering medications, taking vital signs, carrying out treatments and helping with mobility issues. They also have an important role to play in communicating changes to nurses or doctors as well as giving information to patients and their families about treatments as well as advising on infection control measures. All of these responsibilities enable Health Care Assistants to make a positive difference in people’s lives.
|
Task 5
| Describe how the role of the healthcare assistant fits within the multidisciplinary healthcare team (250 words). |
Task 6
| a. Complete the Skills Audit (Step 1 of the Personal Development Plan below). Ask your manager to complete the audit, also rating your skills (record your scores in the audit templates below). |
Audit 1 – Healthcare Assistant – Completed by You
Strongly Agree 4
Agree 3
Disagree 2
Disagree Strongly 1
| Client support
|
1 | 2 | 3 | 4
|
||
| 1 | Ensures exacting standards of care are provided to clients | o
|
o
|
o
|
o
|
|
| 2 | Treats clients with dignity and respect | o
|
o
|
o
|
o
|
|
| 3 | Understands the social needs of clients | o
|
o
|
o
|
o
|
|
| 4 | Understands the cognitive needs of clients | o
|
o
|
o
|
o
|
|
| 5 | Understands the physical needs of clients | o
|
o
|
o
|
o
|
|
| 6 | Develops good relationships with clients
|
o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Care skills
|
1 | 2 | 3 | 4
|
||
| 7 | Is effective at providing intimate care | o
|
o
|
o
|
o
|
|
| 8 | Is effective at providing help with eating/drinking | o
|
o
|
o
|
o
|
|
| 9 | Is effective at providing oral, skin and hair care | o
|
o
|
o
|
o
|
|
| 10 | Is effective at providing dressing assistance | o
|
o
|
o
|
o
|
|
| 11 | Is effective at assisting with mobility care | o
|
o
|
o
|
o
|
|
| 12 | Is effective at moving and transferring clients | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Health and safety skills
|
1 | 2 | 3 | 4
|
||
| 13 | Is knowledgeable about health and safety policies | o
|
o
|
o
|
o
|
|
| 14 | Ensures equipment is clean and well maintained | o
|
o
|
o
|
o
|
|
| 15 | Ensures the physical environment is clean and well maintained | o
|
o
|
o
|
o
|
|
| 16 | Understands the health and safety needs of clients
|
o
|
o
|
o
|
o
|
|
| 17 | Is knowledgeable and effective at infection control | o
|
o
|
o
|
o
|
|
| 18 | Takes responsibility for health and safety in their work | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Teamwork
|
1 | 2 | 3 | 4
|
||
| 19 | Works well as part of a team | o
|
o
|
o
|
o
|
|
| 20 | Ensures the team understands what is to be achieved | o
|
o
|
o
|
o
|
|
| 21 | Is sensitive to the roles of other team members | o
|
o
|
o
|
o
|
|
| 22 | Participates in meetings | o
|
o
|
o
|
o
|
|
| 23 | Encourages mutual respect | o
|
o
|
o
|
o
|
|
| 24 | Is willing to take the lead if the opportunity presents itself | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
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| Infection control | 1 | 2 | 3 | 4
|
||
| 25 | Is knowledgeable about infection | o
|
o
|
o
|
o
|
|
| 26 | Adheres to respiratory, hygiene and cough etiquette | o
|
o
|
o
|
o
|
|
| 27 | Is skilled at terminal cleaning | o
|
o
|
o
|
o
|
|
| 28 | Uses PPE appropriately | o
|
o
|
o
|
o
|
|
| 29 | Uses sharps appropriately | o
|
o
|
o
|
o
|
|
| 30 | Is effective at food and waste hygiene | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Nutrition and food
|
1 | 2 | 3 | 4
|
||
| 31 | Understands the food pyramid | o
|
o
|
o
|
o
|
|
| 32 | Understands Macronutrients | o
|
o
|
o
|
o
|
|
| 33 | Understands Micronutrients | o
|
o
|
o
|
o
|
|
| 34 | Understands food labelling | o
|
o
|
o
|
o
|
|
| 35 | Is aware of diet related diseases | o
|
o
|
o
|
o
|
|
| 36 | Is aware of eating disorders | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Communications
|
1 | 2 | 3 | 4
|
||
| 37 | Communicates effectively with clients
|
o
|
o
|
o
|
o
|
|
| 38 | Communicates effectively with management
|
o
|
o
|
o
|
o
|
|
| 39 | Is an effective communicator
|
o
|
o
|
o
|
o
|
|
| 40 | Is patient when talking to those with a communication difficulty | o
|
o
|
o
|
o
|
|
| 41 | Protects sensitive information
|
o
|
o
|
o
|
o
|
|
| 42 | Provides appropriate feedback to families | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Relationships and diversity
|
1 | 2 | 3 | 4
|
||
| 43 | Develops effective relationships with clients
|
o
|
o
|
o
|
o
|
|
| 44 | Develops effective relationships with colleagues
|
o
|
o
|
o
|
o
|
|
| 45 | Develops effective relationships with family members
|
o
|
o
|
o
|
o
|
|
| 46 | Understands that all families are different | o
|
o
|
o
|
o
|
|
| 47 | Is aware of diversity issues | o
|
o
|
o
|
o
|
|
| 48 | Recognises distinct cultures | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Grand Total: | ||||||
Audit 2 – Healthcare Assistant – Completed by Manager
Strongly Agree 4
Agree 3
Disagree 2
Disagree Strongly 1
| Client support
|
1 | 2 | 3 | 4
|
||
| 1 | Ensures exacting standards of care are provided to clients | o
|
o
|
o
|
o
|
|
| 2 | Treats clients with dignity and respect | o
|
o
|
o
|
o
|
|
| 3 | Understands the social needs of clients | o
|
o
|
o
|
o
|
|
| 4 | Understands the cognitive needs of clients | o
|
o
|
o
|
o
|
|
| 5 | Understands the physical needs of clients | o
|
o
|
o
|
o
|
|
| 6 | Develops good relationships with clients
|
o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
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| Care skills
|
1 | 2 | 3 | 4
|
||
| 7 | Is effective at providing intimate care | o
|
o
|
o
|
o
|
|
| 8 | Is effective at providing help with eating/drinking | o
|
o
|
o
|
o
|
|
| 9 | Is effective at providing oral, skin and hair care | o
|
o
|
o
|
o
|
|
| 10 | Is effective at providing dressing assistance | o
|
o
|
o
|
o
|
|
| 11 | Is effective at assisting with mobility care | o
|
o
|
o
|
o
|
|
| 12 | Is effective at moving and transferring clients | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Health and safety skills
|
1 | 2 | 3 | 4
|
||
| 13 | Is knowledgeable about health and safety policies | o
|
o
|
o
|
o
|
|
| 14 | Ensures equipment is clean and well maintained | o
|
o
|
o
|
o
|
|
| 15 | Ensures the physical environment is clean and well maintained | o
|
o
|
o
|
o
|
|
| 16 | Understands the health and safety needs of clients
|
o
|
o
|
o
|
o
|
|
| 17 | Is knowledgeable and effective at infection control | o
|
o
|
o
|
o
|
|
| 18 | Takes responsibility for health and safety in their work | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Teamwork
|
1 | 2 | 3 | 4
|
||
| 19 | Works well as part of a team | o
|
o
|
o
|
o
|
|
| 20 | Ensures the team understands what is to be achieved | o
|
o
|
o
|
o
|
|
| 21 | Is sensitive to the roles of other team members | o
|
o
|
o
|
o
|
|
| 22 | Participates in meetings | o
|
o
|
o
|
o
|
|
| 23 | Encourages mutual respect | o
|
o
|
o
|
o
|
|
| 24 | Is willing to take the lead if the opportunity presents itself | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Infection control | 1 | 2 | 3 | 4
|
||
| 25 | Is knowledgeable about infection | o
|
o
|
o
|
o
|
|
| 26 | Adheres to respiratory, hygiene and cough etiquette | o
|
o
|
o
|
o
|
|
| 27 | Is skilled at terminal cleaning | o
|
o
|
o
|
o
|
|
| 28 | Uses PPE appropriately | o
|
o
|
o
|
o
|
|
| 29 | Uses sharps appropriately | o
|
o
|
o
|
o
|
|
| 30 | Is effective at food and waste hygiene | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Nutrition and food
|
1 | 2 | 3 | 4
|
||
| 31 | Understands the food pyramid | o
|
o
|
o
|
o
|
|
| 32 | Understands Macronutrients | o
|
o
|
o
|
o
|
|
| 33 | Understands Micronutrients | o
|
o
|
o
|
o
|
|
| 34 | Understands food labelling | o
|
o
|
o
|
o
|
|
| 35 | Is aware of diet-related diseases | o
|
o
|
o
|
o
|
|
| 36 | Is aware of eating disorders | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
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| Communications
|
1 | 2 | 3 | 4
|
||
| 37 | Communicates effectively with clients
|
o
|
o
|
o
|
o
|
|
| 38 | Communicates effectively with management
|
o
|
o
|
o
|
o
|
|
| 39 | Is an effective communicator
|
o
|
o
|
o
|
o
|
|
| 40 | Is patient when talking to those with a communication difficulty | o
|
o
|
o
|
o
|
|
| 41 | Protects sensitive information
|
o
|
o
|
o
|
o
|
|
| 42 | Provides appropriate feedback to families | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Relationships and diversity
|
1 | 2 | 3 | 4
|
||
| 43 | Develops effective relationships with clients
|
o
|
o
|
o
|
o
|
|
| 44 | Develops effective relationships with colleagues
|
o
|
o
|
o
|
o
|
|
| 45 | Develops effective relationships with family members
|
o
|
o
|
o
|
o
|
|
| 46 | Understands that all families are different | o
|
o
|
o
|
o
|
|
| 47 | Is aware of diversity issues | o
|
o
|
o
|
o
|
|
| 48 | Recognises distinct cultures | o
|
o
|
o
|
o
|
|
|
|
TOTAL: | |||||
| Grand Total: | ||||||
| b. Review the two audits, summarise the results clearly noting key strengths, areas for development and areas where your scores and those of your manager differed (350 words). |
| Areas where scores were different: |
| Key strengths: |
| Areas for development: |
Task 7
| Complete the Skills Audit Step 2 of the Personal Development Plan below.
(These goals must address the areas for development identified in the Skills Audit and consider any career progression plans for the next 12 months). |
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| Summary | |
|
Main Strengths identified by me
1 2. 3. 4. 5.
|
Manager Comments (optional)
1. 2. 3. 4. 5.
|
|
Areas for development/improvement identified by me
1. 2. 3. 4. 5.
|
Manager Comments (optional)
1. 2. 3. 4. 5.
|
| Skills I wish to learn/improve on… | How I hope to do this… |
| 1.
|
|
| 2.
|
|
| 3.
|
|
| 4.
|
|
| 5.
|
|
| 6.
|
|
| 7.
|
|
| 8.
|
Task 8
Complete Step 3 of the Personal Development Plan below.
(The actions you plan to take should include education, on-the-job training, and work experience for 1 year).
What career goals have you set for yourself?
| Goals |
|
1.
2.
3.
4.
5.
|
What are your priorities for development? This should be consistent with Step 2.
| Priorities |
|
1.
2.
3.
4.
5.
|
What actions will I take?
Consult section 3.2 for Ideas.
| Action Plan | ||
| Action | Desired outcome | By When? |
| 1. | ||
| 2. | ||
| 3. | ||
| 4. | ||
| 5. | ||
| 6. | ||
| 7. | ||
| 8. | ||
| 9. | ||
| 10. | ||
When will I review this plan?
| Review Schedule | ||
| Review Date | Review What? | With Whom? |
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References
Please list all of your references for this assessment.
| References |
| Aldred, H., Gott, M., & Gariballa, S. (2005). Advanced heart failure: impact on older patients and informal carers. Journal of Advanced Nursing, 49(2), 116–124. Arie`s, P. (1981).
The Hour of Our Death. London: Allen Lane. Armstrong, D. (1987). Silence and truth in death and dying. Social Science & Medicine, 24(8), 651–657. Barnes, S., Gott, M., Payne, S., Parker, C., Seamark, D., Gariballa, S. (2005). |
