6N4329: Irish Hygiene Services Ltd. is a provider of domestic and commercial cleaning services. Their head office is based in Dublin with Branch offices: Supervisory Management Assignment, OC, Ireland

Irish Hygiene Services Ltd. is a provider of domestic and commercial cleaning services. Their head office is based in Dublin with Branch offices in Limerick, Cork, and Galway.

Irish Hygiene Services have appointed a new Quality and Compliance Manager, whose first task is to acquire quality assurance accreditation. In line with this, the Quality and Compliance Manager have delegated responsibilities amongst a team of supervisory managers to ensure that the company’s systems, policies, and procedures are compliant, relevant, and up-to-date prior to the impending visit from the quality assurance auditor.

Requirement 1:

Examine the main roles, duties, and responsibilities of a supervisory manager in the Irish Hygiene Services including:

• The organizational aims and policies for the delivery of services to its clients
• Personnel management procedures.
• Service level agreements
• Health and safety issues that need constant supervision
• Methods to maintain transparency within your team and ensuring 360 – degree feedback

Requirement 2:

As part of a standard ‘Job Specification’ for a supervisory manager of Irish Hygiene Services, describe/develop the following:

• Indicate the aims, objectives, and goals of the company in the form of a mission statement.
• Give an overview of the five elements of supervisory management
• Show the hierarchical organizational chart of Irish Hygiene Services and highlight your position within this organization

Requirement 3:

Based on the Irish Hygiene Services Ltd case study above please respond to the following with your suggested answers:

• (i) Purpose and methods of supervision most suitable in the given context of services being provided by the Irish Hygiene Services
  (ii) develop a suitable staff code of conduct
• Discuss the advantages and disadvantages of in–house and contact staff in the context of this Company
• Outline the membership benefits of any one of the following for the employees of this company:
  • Professional or trade association
  • Trade unions
  • Works Committee

Requirement 4:

Describe the methods and precautions required to be built in to safeguard information and records in the Irish Hygiene Services.

Requirement 5: 

Describe the key steps required to recruit staff in this Company, separately under each of the following supervisory activities:
• Pre-planning
• Suitable methods to be selected to source and screen staff
• Advantages and disadvantages of using an application form to shortlist candidates
• Which method to source and screen staff would you recommend to the Management, give a reason.

Requirement 6:

Devise a departmental budget using the following information and derive the net
likely profit before tax. Please include detailed explanatory notes related to fixed
costs/variable costs/contingency expenditures and so on in your answer to display your
complete understanding of the Budget process:

• Sales/Earnings €155,000
• Employee wages and contributions €72,000
• Management wages and contributions €8,000
• Premises €10,000
• Commercial Rates, light, and heating €5,000
• Cleaning supplies €4,000
• Phone and internet charges €2,400
• Stationery and post €2,000
• Uniforms €900
• Motor expenses €6,000
• Travel expenses €3,000
• Advertising and promotion €4,000
• Legal and professional €1,500
• Insurance €1,200
• Contingency for unplanned expenditure at 10%